Recurring payment management

Recurring Payment Management

• Payment recurrence is one of the most important tools when discussing invoice management, reducing the time allocated for payments on a platform level to almost "zero", with all fiscal invoices being automatically sent by email without the need to download them from the Hostico client account.
• In what follows, we will go through each step of the procedure to activate payment recurrence for services purchased through Hostico, as well as additional actions we can take.

I. Activating and deactivating recurrence at the service level
II. Updating and removing the registered card

I. Activating and deactivating recurrence at the service level

• The activation of recurrence is primarily conditioned by the existence of a registered card in the client account. If you do not have a registered card or wish to obtain information regarding the procedure for registering a card in the account, we recommend consulting the article: Card Management
• After ensuring the card exists in the account, go to the Services section. If you want to activate recurrence for a domain, access Domains.

• The Services section displays the active hosting packages. Click on the service for which you want to activate recurring payments, and the service management page will open. In the management window, under the Actions section, the option to activate recurring payments is available.

• The newly opened window asks us to select a saved card in the account. We select the card from which we want the amount to be withdrawn and click YES. If the operation was successful, the message "Recurring payment has been activated" will be displayed.

Disabling recurrence is also done from this menu. The Recurring Payments section must be accessed, and in the opened window, we select disable and confirm the process with the YES button.

II. Updating and removing the registered card

• There may be situations where cards have been changed due to expiration, loss, etc., and in these situations, the card used must be updated. The update procedure is done again through the process explained earlier, only that before the card appears in the list, it must be added. Adding a card can be done from the card management interface by accessing the Add Card section.

• A more detailed approach can be found in the section: Adding cards to the account.
• If we want to completely remove the card (not just deactivate the recurrence on the services in the account), the card can be deleted using the Remove text.

Note

• For situations where you have multiple services on a single proforma invoice, but the recurrence is activated for only one service, the billing will take place strictly for that particular service. The fiscal invoice will be issued separately, and the rest of the services on the proforma will be withheld for manual payment processing.
• If the card has expired or been changed, the recurring charge will no longer work, and the card used for recurrence will need to be updated.
• The collection of invoices by Hostico will be attempted on the days payment notifications are sent, and if there are not sufficient funds in the account associated with the bank card, the payment will be attempted again the next day.
• After three unsuccessful payment attempts, recurrence will be automatically deactivated at the service level, and to reactivate it, you will need to follow the procedure mentioned above.
• If after the automatic deduction of the amount from the bank account you find that the hosting services are no longer necessary, it is necessary to contact the sales department to use the paid amount for other purposes or even to return it.
• If the recurrence is active on a domain and automatic renewal is not desired, it will be necessary to deactivate it before the proforma is generated, as once the domain is renewed, there is no possibility of refunding the paid amount.
• For any withdrawal attempt, an email will be sent with the result of the withdrawal regardless of its status (successful or not).