Frequently Asked Questions

Find out what to do if the email address associated with the Hostico client account was entered incorrectly.

The fiscal invoice was not issued correctly because the data in the customer account has not been updated. Please contact the sales department for correction.

The pro forma invoice from the client account can be canceled due to service closure, domain deletion, or if more than 60 days have passed. Contact the sales department for reactivation.

Find out why the pro forma invoice issued is for a legal entity, while the fiscal invoice is for an individual.

You can pay a bill on behalf of another person or company, but you must comply with certain conditions to avoid issues when issuing the bill.

Find out how you can pay multiple invoices with a single transaction, either through bank transfer or by using the Invoice Merge option with a credit card.

Proforma invoices separate for each service are issued based on the due date, preventing domain suspension. Learn more about this system!

The minimum registration period for a domain is 1 year, and the maximum varies between 1 and 10 years, depending on the extension.

Find out how penalties for domains are applied after the due date and what grace periods exist for different extensions.

Restore the files and the database from the backup by contacting the Hostico technical department, as the current application does not allow for a direct implementation.

Discover in the passage below whether penalties apply after the due date for hosting packages.

Reaching the storage limit requires upgrading the package or deleting unwanted files. Find out how to upgrade the package in our tutorial.