Frequently Asked Questions

Browse through +700 Hostico documentation articles

FAQs / Commercial
Views 204
Updated 8 months ago

Find out in this article why the website is non-functional after confirming the renewal/domain registration.

Views 354
Updated 3 years ago

Discover in the passage below whether you can modify a tax invoice that was not issued on the desired dates.

Views 226
Updated 3 years ago

Edit your incorrect customer account information at any time according to the information update tutorial.

Views 232
Updated 3 years ago

The transfer of a domain does not affect the functionality of the site, which remains active throughout the entire process.

Views 1,069
Updated 3 years ago

Find out what to do if the email address associated with the Hostico client account was entered incorrectly.

Views 819
Updated 1 year ago

The fiscal invoice was not issued correctly because the data in the customer account has not been updated. Please contact the sales department for correction.

Views 425
Updated 3 years ago

The pro forma invoice from the client account can be canceled due to service closure, domain deletion, or if more than 60 days have passed. Contact the sales department for reactivation.

Views 891
Updated 1 year ago

Find out why the pro forma invoice issued is for a legal entity, while the fiscal invoice is for an individual.

Views 4,191
Updated 1 year ago

You can pay a bill on behalf of another person or company, but you must comply with certain conditions to avoid issues when issuing the bill.

Views 347
Updated 3 years ago

Find out how you can pay multiple invoices with a single transaction, either through bank transfer or by using the Invoice Merge option with a credit card.

Views 503
Updated 3 years ago

Proforma invoices separate for each service are issued based on the due date, preventing domain suspension. Learn more about this system!

Views 276
Updated 8 months ago

The minimum registration period for a domain is 1 year, and the maximum varies between 1 and 10 years, depending on the extension.

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